Overview
At Gloria’s Jugs, every piece of jewellery is handmade with care, and we hope you love wearing your Jug Jewels as much as we love creating them.
If something isn’t quite right, we’re here to help.
Changing Your Mind
For eligible online purchases, you have 14 calendar days from the day your order is delivered to tell us you’d like to cancel your purchase.
Once you’ve notified us, you have a further 14 calendar days to return your items.
To request a return, please email info@gloriasjugs.co.uk with your order number. You don’t need to provide a reason for cancelling an eligible order.
Please package your jewellery securely for its return. You’re welcome to inspect your items as you would in a shop, but excessive handling that reduces their value may result in a deduction from your refund, where permitted by law.
Earrings, Hygiene & Personalised Jewellery
For hygiene reasons, our earrings are supplied in clear, sealed packaging, secured with a tamper-evident Gloria’s Jugs sticker. This allows you to inspect your earrings without opening the packaging.
Where earrings qualify for the legal hygiene exception, change-of-mind returns cannot be accepted once the hygiene seal has been broken after delivery.
If the seal remains intact, your usual statutory cancellation rights apply.
Jewellery that has been genuinely personalised or made to your individual specifications may also be exempt from change-of-mind cancellation rights.
These exceptions do not affect your statutory rights if an item is faulty, damaged or not as described.
Damaged, Faulty or Incorrect Items
If your jewellery arrives damaged, faulty or incorrect, please contact us as soon as possible.
Email info@gloriasjugs.co.uk and include:
- Your order number.
- A description of the problem.
- Clear photographs of the item and packaging, where possible.
We’ll investigate and arrange an appropriate solution, which may include a repair, replacement or refund.
Your statutory rights under the Consumer Rights Act 2015 remain unaffected. There is no seven-day reporting deadline that removes those rights.
Return Postage
For change-of-mind returns, customers are responsible for the direct cost of returning their items, unless we’ve agreed otherwise.
We recommend using a tracked postage service and retaining proof of postage.
If an item is faulty, damaged or not as described, we’ll arrange an appropriate return method or cover reasonable return postage costs where legally required.
Please contact us before posting a return so we can provide the correct return address and instructions.
Refunds
For eligible cancellations, we’ll refund the cost of the returned items and any applicable original standard delivery charge, as required by law.
Refunds will be issued to your original payment method without undue delay and no later than 14 days after we receive the returned items or receive suitable evidence that you’ve sent them back, whichever is earlier.
Where permitted by law, we may deduct an amount reflecting any reduction in value caused by handling beyond what’s necessary to inspect the jewellery.
Cancelling Before Dispatch
Changed your mind shortly after ordering?
Please contact us as soon as possible.
If your order hasn’t been dispatched, we’ll do our best to cancel it before it leaves us.
Your statutory cancellation rights are not limited to the first two hours after placing your order.
Delivery & Missing Orders
We currently deliver within the United Kingdom only.
Standard Delivery: £4.99
Estimated Delivery: 3–5 working days, including handling time.
Free Delivery: Available on orders of £40 or more.
All jewellery is handmade, and every order is carefully packaged before dispatch.
If your parcel hasn’t arrived within the expected time-frame, please contact us so we can investigate.
Contact Us
For returns, refunds or questions about your order, please email:
We’re a small handmade business, and we’ll always do our best to resolve any problems fairly and promptly.
Gloria’s Jugs — Handmade. Not Mass Made.
Nothing in this policy affects your statutory consumer rights.
